This isn't a generic feature list. This is what actually happens when your customer sends a voice note at 1 AM — and what Barq does with it.
Barq transcribes the voice note to Hebrew or Arabic text in about two seconds, understands what the customer is asking, and replies in text automatically. You don't have to listen to every message yourself. The dashboard shows the transcription and Barq's reply side by side, so you can supervise and edit before send when needed.
Yes. Barq was built for Arabic and Hebrew and right-to-left scripts from day one — not translated from an English original. It understands Levantine Arabic spoken in Palestine, Jerusalem, and Ramallah, and everyday Israeli Hebrew. Replies come out natural — no 'translated software' feel.
Yes. Connect WhatsApp Business, Instagram, and Messenger to a single Barq account; every message lands in a unified inbox. Barq replies in the same voice across all channels. Free tier supports one channel (WhatsApp); paid plans start at two and scale to three with multi-number support.
Barq detects the complaint tone automatically, sends you an instant notification, and pauses auto-reply on that conversation until you take over. You can add custom escalation triggers — a product name, the word 'refund', specific keywords — from the Escalation Rules settings.
Start typing in the reply box from the dashboard — Barq immediately stops auto-replying to that conversation. You stay in control until you tell Barq to resume. The 'pause on human takeover' behavior is always on — it cannot be disabled — because it's the supervision guarantee owners depend on.
Full trial on your own WhatsApp Business number. Setup takes about 10 minutes.
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